Global Driver CX Innovator & Policy Lead

Uber is seeking a Global Driver CX Program Lead to own end-to-end policy optimization, experience design, AI/automation, and defect reduction for Driver Accounts. You will lead project pillar leads, partner with the Earner Experience Product team, and translate driver pain points into measurable improvements. The role requires 5+ years in CX strategy or related fields, a Bachelor’s degree, and strong analytics with global program experience.