Job Summary:
Provides administrative support to unit-based and hospital-wide clinicians and staff, serving as the liaison between patients, visitors, and clinicians. Expected to effectively organize priorities, complete tasks on time, and manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow, including communication to key players regarding patient admissions, discharges, and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department. Does this position require Patient Care?
NoEssential Functions Performs clerical and other duties to assist in the general administration of the floor or unit. Greets and interacts with patients, families, visitors, and coworkers in person and via communication tools in a professional manner. Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit. Schedules consultations, tests, procedures, and patient transport to other departments. Enters accurate, timely information into the electronic medical record for admissions, discharges, and transfers to facilitate efficient patient throughput. Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; uses the designated process to identify and facilitate repairs. May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries. Duties may vary by department. Actual job duties may vary by department.
Qualifications:- High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
- Can this role accept experience in lieu of a degree? NoCertified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred
- Administrative support experience 1-2 years required
Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use the phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written, and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.
Additional Job Details (if applicable)
Physical Requirements:
Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
EEO Statement:
4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
