Job Title Serve members and internal customers by answering questions and assisting in the titling process to ensure quality service across multiple channels. Timely and accurately service the needs of the members and enhance their financial relationships with the credit union. Responsible for maintaining good working relationships with the Department of Motor Vehicles (DMV), car dealerships, insurance companies, and branch personnel. Job Description LOCATION: Mountain America Center 9800 South Monroe Street Sandy, UT 84070 SCHEDULE: Monday-Friday 10:30-7pm; Rotating Saturdays To be effective, an individual must be able to perform each job duty successfully. Provides quality service to credit union members to assist with the titling process to enhance their financial relationship with Mountain America. Adheres to call handling and quality review procedures. Assists loan officers in perfecting titles on all auto, boat, and RV loans to ensure that Mountain America has secured the collateral. Promotes and maintains effective partnerships with branches, member service teams and Credit Union members. Serves as a liaison with all state and/or county Department of Motor Vehicles (DMV) to obtain titles, solve problems, research issues to ensure timely processing of title paperwork. Knowledge of DMV related fees and forms to ensure proper and timely processing of titles. General understanding in all title processing responsibilities including, but not limited to: Member & Dealer payoffs Releasing titles to members and other financial institutions Request for letters of guarantee UCC filing and follow-up Outstanding title follow-up Serves as a liaison with other financial institutions and dealers to obtain titles, solve problems, research issues to ensure timely processing of title paperwork. Accurately records title notes on member accounts to ensure proper and timely follow up occurs with member, financial institution, dealer or Mountain America teams. Responsible to maintain accurate filing of title paperwork to ensure timely processing of titles. Performs other duties as assigned. Knowledge, Skills, and Abilities The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience:
One to three years of similar or related experience Education: High school diploma or equivalent Licenses, Certificates, Registrations: n/a Computer/Office Equipment Skills: Adding machine/10-key. Type a minimum of 35 words per minute. Basic computer operating skills (windows navigation, mouse/keyboard functionality.) Intermediate to advanced level skill in Microsoft Office including Word, PowerPoint, and Excel. Managerial Responsibility: Has no supervisory/managerial responsibilities Language Skills: Must have the ability to read, understand and carry out instructions in written and oral form.
Other Skills and Abilities:
Must be able to communicate effectively in a team environment. Must be dependable, detail-oriented, self-motivated and possess good customer service skills and excellent follow through. Must be able to work independently with little to no supervision. Physical Abilities / Working Conditions Physical Demands: Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally Vision Requirements: Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted: Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental: There are no unusual environmental factors Noise Environment: Moderate noise (business office with computers and printers, light traffic) *This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.* Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
