Senior Collections Specialist

Responsibilities: Collaborating with assigned partners within the Practice Team to review their matters and determine action plans for collections. Communicating & collaborating directly with clients (often by phone) to secure payments on a timely basis. Providing documentation and analysis to partners and clients as needed. Maintaining detailed records of steps taken to facilitate payments. Coordinating with Supervisor and Practice team regarding assigned receivables portfolio and discussing strategy and escalation as needed. Assisting the Collections & Practice teams with researching, analyzing, and resolving client deductions and unapplied credits. Collaborating with other teams including the Billing Department and Finance Department regarding client deductions, cash receipts, collections, and other special projects.

Qualifications and Skills: Must have a minimum of 3 years’ experience as a Collections Specialist IN THE LEGAL OR PROFESSIONAL SERVICES INDUSTRY. Large company experience is required and Aderant, Elite & E Billing Systems experience are a plus. Bachelor’s degree required. Must have the capability to follow up on client accounts with minimal supervision. Must be a motivated self-starter with the ability to work well under pressure and with a high degree of accuracy. Ability to meet strict deadlines and interact well with co-workers. Excellent interpersonal, communication (verbal and written) and analytical skills. Attention to detail. Must be proficient in Word and Excel.