Position Summary Are you someone who is driven to build and test high quality software, acts autonomously, and has experience leading software quality teams in broadscale transformation programs? Are you ready to take the next leap in your career by leveraging your experience to influence your experience as a quality leader in digital/technology products that have a global impact? Are you ready to fulfill your greatest potential and make a significant impact within critical software delivery activities? If the answer to all of the above questions is "Yes," come join the world's leading professional services firm! Work you'll doThe Senior Manager of Process Technology for the Global Employer Services Technology team leads execution to improve efficiency across our global technology platform (GlobalAdvantage – GA) and local processes. This role drives process transformation, automation, and core technology operations across global platforms, country processes, and individual deliverables. The role also turns ideas into outcomes by aligning business priorities with technology execution across GES teams. It requires strong program and project management, but it is not a PMO role. Success is measured by delivery, adoption, and business impact.
Responsibilities:- Leading innovation, built efforts, products, and business-as-usual support operations across Process Technology
- Owning timelines, priorities, delivery quality, and business outcomes tied to technology investments and value realization
- Oversees platform stability, enhancement planning, and continuous improvement across core tools and processes
- Applies lessons learned across platforms and markets to improve consistency and efficiency
- Driving standardization, automation, and operational reliability across global platform and country-level processes
Promotes AI/tech capability while preparing execution-ready recommendations for US Technology Government Board, guiding transformation initiatives from idea through deployment, and supporting adoption across the business.
Partnering with Global Technology teams, process excellence teams, and other stakeholders to evaluate feasibility and align delivery approaches A successful candidate would possess these skills: Experience with application programming interfaces (APIs), Structured Query Language (SQL), extract, transform, load / extract, load, transform (ETL/ELT), data pipelines, automation, and enterprise integration patterns, including evaluation of architecture options and scalable solution design
Strong stakeholder management with ability to communicate technical decisions to business leaders and manage pushback during transformation
Agile execution mindset with ability to lead in fast-paced environments with incomplete requirementsAI and market fluency, with strong adaptability: Knowledge of AI tools and market trends, plus the ability to adjust quickly as the landscape evolves
Execution and leadership: Strong attention to detail, ability to prioritize in a fast-paced environment, work independently and collaboratively, and mentor others with clear guidance The team
At Deloitte Tax LLP, our Global Employer Services (GES) Technology Group consultants help multinational clients develop programs, processes and digital offerings to manage a global workforce and the compliance obligations arising from global mobility, business travel and remote working. People within our technology group come from a diverse background – they partner with our go-to-market teams and global clients to solve challenging problems and design experiences and products that anticipate what our Deloitte clients will want and also solutions that keep them compliant with global and local regulations.
Qualifications
Required:
Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 – 3 days per week Bachelor's degree in Computer Science, Information Systems, Data Management, or a related field 8+ years of experience in Process Technology with demonstrated experience leading technology teams delivering digital products, process transformation, and operational improvements Strong skills in Python-based solutions, workflow automation, and software delivery practices Demonstrated experience with generative artificial intelligence (GenAI) / large language model (LLM) solutions, including prompt design, orchestration, retrieval-augmented generation (RAG), evaluations, and guardrails Successful experience defining and tracking adoption, cycle-time reduction, quality, and operational impact metrics Limited immigration sponsorship may be available. Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve. One of the following active accreditations obtained: Licensed CPA in state of practice/primary office if eligible to sit for the CPAIf not CPA eligible: Licensed Attorney Enrolled AgentAWS Certified Solutions Architect Microsoft Azure Certified Secure Software Lifecycle Professional (CSSLP)CISSP (Certified Information Systems Security Professional) Certified in Risk and Information Systems Controls (CRISC) Alteryx Designer- Advanced CertificationIASA's Certified IT Architect (CITA) (F/A Level) Open Group Certified Architect (Open CA) Certified SAFe DevOps Practitioner Six Sigma (Green/Black Belt) Project Management Professional (PMP)
Preferred:
Experience in tax technology or enterprise workflow/process technology environments Experience with processing, optical character recognition (OCR), workflow tools, and production support models Experience with data privacy, security, and governance considerations for enterprise technology and artificial intelligence (AI) solutions Experience with Lean / Six Sigma methods The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,325 to $278,875. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits:
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose:
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 364828 Job ID364828Tax Services Same job available in 5 locations
