Experienced Parts Counterperson

Join Our Team: Elmhurst Chrysler Dodge Jeep Ram is seeking an experienced Parts Counterperson to join our growing Parts Department. We are looking for a motivated, customer-focused professional with dealership wholesale parts experience who thrives in a fast-paced environment and is committed to delivering exceptional service to our wholesale customers. If you have strong automotive parts knowledge, excellent communication skills, and enjoy building relationships with repair facilities and commercial accounts, we would like to hear from you.

Responsibilities: Assist wholesale customers by phone, email, and in person with identifying and ordering the correct OEM Mopar parts. Process wholesale parts orders accurately and efficiently. Build and maintain strong relationships with independent repair shops, body shops, fleets, and commercial customers. Utilize electronic parts catalogs and dealership management systems to identify parts and verify availability. Prepare accurate pricing and quotes while promoting current wholesale programs. Coordinate special orders, backorders, and deliveries. Work closely with the Parts Manager, warehouse staff, drivers, and service department to ensure timely fulfillment. Receive and process parts returns, credits, and warranty transactions. Maintain organized records of invoices, purchase orders, and customer accounts. Monitor inventory levels and notify management of fast-moving or low-stock items. Assist with inventory control and maintain a clean, organized work area. Deliver outstanding customer service while meeting departmental sales goals. These responsibilities reflect common dealership wholesale parts functions.

Qualifications: Minimum of 2 years of dealership parts counter experience required. Previous Chrysler, Dodge, Jeep, Ram (CDJR/Mopar) experience is strongly preferred. Strong knowledge of OEM automotive parts and accessories. Experience using dealership management systems and electronic parts catalogs. Excellent communication, customer service, and organizational skills. Ability to multitask in a high-volume dealership environment. Strong computer and phone skills. Valid driver's license with an acceptable driving record. Ability to lift up to 50 pounds and perform warehouse-related duties as needed.