Support Associate Level IV - Arabic Speaking

Support Associate Level IV - Arabic SpeakingUnder the direct supervision of the CGI Management personnel, the Bilingual (English/Arabic) Support Associate assists the Customer Service department in completing the various duties in the Customer Service Department, including translation and Arabic speaking requirements as needed. The employee is also expected to perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, utilizing office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents. Utilize the current TDIS-PD and PRISM computer operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes. Must be able to perform quality checks for standard fee information on individual applications. Due to the nature of the government contract requirements and/or clearance requirements, U.S. Citizenship is required. This position is located in Washington, DC.The Support Associate Level IV provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following: Assist with any Arabic speaking needs and or required translation of correspondence and/or documentsReceive undeliverable Passports, requesting issued applications from QC, and researching mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertiseAssist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other Government agenciesAssist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD). Provide research and preliminary recommendations concerning PFBD. Maintain various PFBD data bases PFBD CPC data base, PFBD SharePoint siteAssist in training lower level Support Associates in the essential job functions, helping to constantly improve the training processes and proceduresOperate various equipment for high speed scanning, mail out, and metering mailGenerate mailing labels, ensure that mail labels match the applicant identification, fill and seal envelopes with correct passport and corresponding supporting documentsBox and archive files for storage purposesReceive and assemble third-party mailFollow a pre-set pattern for document sequencingPerform searching and filing functions, file and/or retrieve application packages from file cabinetsOperate scanning equipment and biological hood HEPPA filter to open mailInterface with Passport applicants at Agency/Center information and will-call counters. At the Information Station, ensure appointment is scheduled; review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication. Ensure the application and documents complies with passportEDUCATION/EXPERIENCE: Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment, and; Six (6) years of general office experience, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook. ALL CANDIDATES must pass a pre-employment language assessment measuring their proficiency in speaking, reading, and writing, in Arabic. Candidates must score at an Advanced Level on the pre-employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.