Customer Service Representative Our client is one of the largest logistics and warehousing providers in the country, providing high-value product transportation, wireless inventory-controlled warehousing, and household goods moving and storage. Company has several fleets including high-end auto transportation, fitness distribution, aerospace, heavy haul, and nationwide warehousing/storage. They are looking for a Customer Service Representative! Temp to hire $23./hr, in office M-F 8-5pmThis individual will work to manage every relocation in an expert, cheerful, and friendly manner while identifying and solving unique family move-related issues. Proactively assess service requirements, coordinate multi-supplier solutions, and ensure client satisfaction through controlled consistent process management.
Responsibilities:- Work closely with our sales staff and operations planners and dispatchers to insure we deliver the highest level of quality service available.
- Responsible for all daily activity related to the successful relocation of household goods.
- Obtains orders, gathers complete customer information, and quotes client orders.
- Prepare estimates and coordinate third party services.
- Determine hauler and pattern of service utilizing United's guide.
- Create and update customer profiles.
- Determine haulers through pattern of service system.
- Register orders, print tickets, and bills of lading to operations.
- Send correspondence to client, confirming move date.
- Post-move quality calls.
- Prepare driver paperwork and client reports as required.
- Ensure invoicing accuracy to client.
- Initiate quick claim process
- Provide solutions to customer issues.
- Assist other team members as needed.
- Decision making/ problem solving responsibility for non-revenue related issues such as third party service issues, quick claim settlements and date extensions.
Experience:- A minimum 2 years' customer service experience in the transportation industry required
- Logistics experience preferred
- Competent computer skills, including Microsoft Office Suite and Google G Suite
- Candidate must be able to communicate effectively at all levels of the organization
- Must be organized
- Strong written and verbal communications skills
- Proven track record of working in a team environment and autonomously
Key Competencies:- Partnering and teamwork
- Ability to work with little oversight
- Ability to place 30 transactions (new orders) per month
- Strong attention to detail
- Very organized I Methodical
- Problem solving
- Excellent telephone communication skills, have a clear and pleasant speaking voice
- Team oriented and personally committed to continuous improvement
- Demonstrated ability to interface effectively and positively with all members of the organization
- Computer literacy and typing skills for basic Microsoft Office and Google G Suite applications
- Must be able to travel occasionally, usually day trips to visit with clients
Benefits:
Health Insurance, Vacation and PTO available after completion of required hours worked.
