Bilingual Front Desk Associate - Evenings/Weekends

Benefits: Bonus based on performance Employee discounts Free uniformsReports to: Front Desk Manager Requirements: Fluent in Spanish Proficient reading and writing skills Computer Skills Weekends availability Evenings (closing 5-11pm) availabilitySpecial Skills: Strong customer service skillsResponsibilities: Greet all members and guests with a smile and wish them well as they leave the club Check in all members and guests following company procedures Communicate any system alerts or messages during check-in Answer phone calls in a courteous, professional, and helpful manner Share information about special events with members and guests Create a welcoming atmosphere for everyone who walks in Assist members with requests or refer them to a manager when needed Maintain a professional attitude at all times Make outbound calls to leads and members with billing issues Process payments for member services in line with company policies Be familiar with the facility layout, services offered, and class schedules Keep the front desk area clean and organized and assist in maintaining the cleanliness of all gym areas Support management with projects or tasks as needed Follow all policies and procedures in the Employee Handbook Complete opening and closing duties as assigned Enforce Crunch policies and deny access to members or guests who are not allowed to work out due to unpaid balances, system alerts, or not meeting facility requirements Send a quick End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, phone calls made, and any other important shift highlightsMeetings: Monthly or Weekly Department Meetings Employee Training Meetings