Ready Mix Dispatcher This is a skilled position requiring an understanding of the ready-mix concrete business. The dispatcher processes and coordinates the phone sales and distribution of concrete for multiple plants and vendors. Dispatch must be aware of special jobsite conditions that require specific trucks, spacing and slump requirements. The dispatcher needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs. Dispatchers must be customer service minded, be able to perform efficiently under pressure and work long hours when required. To be successful in this position the individual must be able to accomplish each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must provide excellent customer service by phone and in person. Communicate all pertinent dispatch activities to the proper individual, customer, or driver. Responsible for the assignment and/or re-assignment of haulers for projects and fixed plants. Track orders while watching demand, utilization, and capacity while prioritizing work. Monitor and track hauler performance, arrival times, loads per day and overall customer satisfaction. Provide customer support (i.e., respond to inquiries, provide alternatives) Identify potential problems or opportunities. Resolve and diffuse complaints. Work with production staff to exceed the customer's expectation. Identify substitution or service opportunities. Ensure all orders are complete and accurate in detail. Perform all other duties as assigned. High school diploma or general education degree (GED) required. Previous experience in dispatching or logistics preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals. To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software. Should be proficient in Microsoft Office (Excel, Microsoft Word).While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, use hands to finger, handle, or feel. The employee is frequently required to stand, walk, kneel, and bend. The employee must occasionally lift and/or move from 1-20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. A valid driver's license is required. The ability to speak Spanish is a plus. Ability to work overtime, as needed. None Typical standard Office setting with open assigned cubicles. The noise level in the work environment is usually low to moderate. Pearson is an ever-growing company founded on solid family values. We maintain an excellent relationship with local communities and strive to provide the best possible materials and services in our industry. To do that, we employ passionate and talented individuals who are dedicated, dependable, and ready to make a difference. Full Benefit Package available first of the month following 60 days of Employment Medical, Dental, Vision, Life Insurance, and 401(k) with Company MatchPaid Holidays and Paid Time Off/PTO PlanShort-Term and Long-Term Disability Employee Assistance Program (EAP) In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, marital status, veteran status, no-job related disability, or any other protected group status. An Equal Opportunity Employer/Minorities, Women and Veterans encouraged to apply.
