Executive Casino HostThe Executive Casino Host creates and delivers a world class gaming and entertainment experience for our casino guests at Rio Las Vegas. With your rare combination of strong mind and gentle heart, you'll delight colleagues and customers while facilitating a safe, fun, and fair gaming experience that differentiates us from the competition. Role Expectations Serve as the main and primary point of contact for higher value casino guests for all things Rio. Develop and sustain relationships with casino guests. Introduce new casino guests to the casino property. Act as a resource for guests, management, and employees to ensure a maximum level of satisfaction and service throughout the department and the casino. Dispenses high-end amenities to qualified guests, following comp guidelines. Dispenses complimentary amenities to guests who have attained the necessary levels of play while following departmental standards for profitability. Responsible for obtaining and managing all reservations for guests to attend various on-premise casino functions (tournaments, giveaways, concerts, parties, etc...) including transportation and hotel stays. Represent the casino at on and off property events. Work to reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.).Partners with other members of the Casino Marketing team and with other departments to identify VIP guests. Assists VIP guests with casino credit and special reservations. Receive and utilize marketing lists to outbound call/email customers in hopes of winning their business. Resolves guest complaints and/or conflicts. Facilitates the effective management of information throughout the department and casino. Exhibit a commitment to responsible gaming and the responsible service of alcohol in our premises. Maintain confidentiality of both guest information and the integrity of Rio database information. Maintains a working knowledge of casino facility, as well as current and upcoming special events on property, in order to advise guests and fellow employees, whenever possible. Performs other related duties as assigned/required. Mentors other Casino Host staff to ensure adherence of departmental and property standards in conjunction with Casino marketing management. Assist in training new Casino Marketing Co-stars on Standard Operating procedures, IT platforms and departmental philosophies. Responsible for complying with Title 31 and AML/SARC compliance. Supervisory Responsibilities This position does not have supervisory responsibilities.
Requirements:- Possess a deep knowledge of gaming systems and the hospitality/gaming business.
- Demonstrates leadership and management skills.
- Ability to foster relationships effectively through email, telephone, in-person, & group communication.
- Demonstrate passion for Guest service.
- Must be willing to work a flexible schedule, including nights / holidays / weekends.
- Ability to lead, coach, inspire, and develop strong interpersonal relationships with team members, peers, and leaders.
- Ability to define problems, collect data, draw conclusions, and resolve any issues.
- Ability to respond to inquiries or complaints from employees, guests, or regulatory agencies.
- Demonstrates an ability to improve operational processes and efficiencies.
- Ability to effectively present information to top management
- Demonstrated strong partnering, organizational, and decision-making skills.
- Title 31/SARC knowledge
- High School Diploma or GED equivalency
- Must be at least 21 years old.
Preferred:
At least two years' experience in a casino host role.
Proficient with IGT/Patron Management systems, Opera, Outlook and Microsoft Office applications.
Knowledge of multiple languages highly desired.
Certifications, Licenses, Registrations:
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Physical Requirements:
Must be able to work under time constraints and within established deadlines. Must regularly lift and/or move up to 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
Working Conditions:
Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke. Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.
