Endpoint Support Technician

Key Responsibilities: Providing on-site technical support at Client office locations. Supporting desktops, laptops, tablets, printers, plotters, and related peripheral equipment. Installing, maintaining, diagnosing, and preparing computer hardware and Microsoft software products in a networked environment. Troubleshooting and resolving hardware, software, user profile, and connectivity issues. Completing assigned incidents, requests, and tasks in the ServiceNow ticketing system. Performing computer user data and software inventory services. Providing conference room support, including meeting setup, troubleshooting, and user assistance. Supporting audio/visual equipment for hybrid meetings, Board meetings, and Committee meetings. Providing after-hours A/V support on pre-scheduled dates, with meeting preparation beginning after 5:00 PM and support potentially continuing until midnight or later. Providing "white glove" technical support to C-Suite and executive staff. Communicating technical information clearly to end users, supervisors, and project/support teams. Working independently with minimal direction while also collaborating effectively with IT team members. Occasionally driving a personal vehicle between Client office locations as needed.

Required Qualifications: Minimum of 5 years of experience in IT operations support. Experience supporting desktops, laptops, tablets, printers, peripherals, and Microsoft Windows environments. Experience diagnosing, researching, and resolving computer hardware and software issues. Experience providing technical support in an enterprise or networked environment. Strong written, verbal, and collaboration skills. Ability to communicate technical information clearly to both technical and non-technical users. Ability to work on-site at Client office locations. Ability to work after 5:00 PM on pre-scheduled dates for Board and Committee meeting support. Ability to lift up to 50 pounds. Ability to perform the physical duties of the position. Willingness to complete any required SMUD medical examination or Fitness for Duty screening, if requested.

Preferred Qualifications: Experience using ServiceNow or a similar ITSM/ticketing system. Experience supporting executive or C-Suite users in a high-touch customer service environment. Experience supporting audio/visual equipment for conference rooms, hybrid meetings, Board meetings, or public meetings. Experience with user profile support in a Windows enterprise domain environment. Experience performing asset inventory, software inventory, or endpoint documentation. CompTIA certification or related technical certification.