Client Account Manager

Essential Duties and Responsibilities: The candidate will be responsible for: Strategic Client Account Management and Engagement Serve as the primary point of contact for assigned client accounts, establishing and maintaining relationships with client stakeholders, hiring managers, and executive leadership. Develop and implement client engagement strategies aligned with organizational staffing objectives and business requirements. Conduct regular client account review meetings to evaluate recruitment delivery performance, service-level expectations, and client satisfaction. Identify opportunities to expand existing client relationships through additional IT staffing and workforce solutions. Collaborate with U.S.-based leadership to improve client delivery standards and account performance. 2. Talent Acquisition Strategy and Recruitment Operations Develop and execute comprehensive recruitment strategies utilizing Applicant Tracking Systems (ATS), internal candidate databases, professional networks, job boards, and targeted sourcing techniques. Lead and supervise recruitment teams responsible for sourcing, screening, evaluating, and presenting qualified candidates for technical positions. Establish standardized candidate screening, interviewing, and evaluation procedures to ensure alignment with client requirements. Assign and prioritize daily client requisitions, establish recruitment targets, and monitor team productivity. Evaluate recruitment pipelines, identify resource constraints, and reallocate recruitment resources to meet critical staffing requirements. Provide guidance, mentoring, and professional development to senior recruiters, junior recruiters, and recruitment team leads. 3. Vendor Management, Rate Negotiations, and Compliance Manage relationships with staffing vendors, subcontractors, and contingent workforce agencies to support client staffing requirements. Negotiate candidate compensation, vendor rates, and staffing arrangements while considering client requirements and business objectives. Establish and maintain vendor coordination procedures, candidate submission guidelines, and preferred vendor relationships. Monitor vendor performance and resolve recruitment delivery issues. Coordinate with internal departments to ensure recruitment and onboarding activities comply with applicable employment laws, client requirements, and contractual obligations. 4. Recruitment Analytics, HRIS, and Performance Management Utilize Human Resource Information Systems (HRIS), Applicant Tracking Systems (ATS), and reporting tools to maintain accurate recruitment and candidate information. Monitor key recruitment performance indicators, including time-to-fill, candidate submission rates, interview conversion ratios, offer acceptance rates, and recruitment delivery performance. Analyze recruitment data to identify process inefficiencies, operational risks, and opportunities for improvement. Prepare daily, weekly, and periodic recruitment performance reports for senior management and executive leadership. Recommend and implement improvements to recruitment processes, resource planning, and team productivity. 5. Escalation Management, Candidate Onboarding, and Retention Serve as an escalation point for client delivery concerns, candidate withdrawals, recruitment delays, and other staffing-related issues. Develop and implement corrective action plans to resolve recruitment challenges and maintain client satisfaction. Coordinate post-offer activities, including candidate communications, background screening, client onboarding requirements, and project start-date arrangements. Collaborate with recruitment teams and internal stakeholders to ensure smooth candidate transitions and successful placement outcomes. Support candidate engagement and retention initiatives to improve long-term recruitment effectiveness.

Minimum Qualifications: The position requires: Education Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science and Engineering, a STEM-related field, Human Resources Management, Business Administration, Business Management, or a directly related field; or an equivalent combination of relevant education and progressively responsible professional experience, where permitted by applicable requirements. Experience Minimum 10 15 years of progressive professional experience in U.S. IT staffing, recruitment operations, client account management, or related workforce management functions. Minimum of 4 years of experience managing client relationships and business accounts, including ongoing client engagement and business performance. Experience managing client Service Level Agreements (SLAs) and key performance indicators (KPIs), including monitoring service delivery against agreed targets. Demonstrated experience growing existing business relationships by increasing sales, expanding account opportunities, and managing account profitability. Demonstrated experience managing recruitment teams and high-volume technical hiring requirements. Proven ability to develop recruitment strategies, manage client accounts, and coordinate multiple staffing requirements. Experience with applicant tracking systems, HRIS platforms, recruitment databases, and reporting tools. Strong understanding of vendor management, candidate compensation negotiations, and staffing delivery processes. Experience developing recruitment performance metrics, management reports, and operational improvement initiatives. Excellent leadership, stakeholder management, analytical, problem-solving, and organizational skills. Strong written and verbal communication skills in English. Ability to manage competing priorities and deliver results in a fast-paced client service environment. Technical Skills Client Account Management, IT Staffing, Recruitment Operations, Applicant Tracking Systems, Human Resource Information Systems, Recruitment Analytics, KPI Reporting, Vendor Management, Rate Negotiation, Service-Level Agreement Management Business / Domain Skills Experience managing U.S. IT staffing and recruitment client accounts, including client relationship development, account growth, staffing strategy, service-level agreements, client satisfaction, and account profitability. Experience managing end-to-end technical recruitment operations, including workforce planning, candidate sourcing and screening, requisition prioritization, candidate submissions, interview coordination, placements, and onboarding. Experience overseeing staffing vendor relationships and commercial negotiations, including vendor performance, subcontractor coordination, candidate compensation, bill rates, contractual requirements, and recruitment delivery compliance. Experience using recruitment performance metrics and workforce reporting to monitor time-to-fill, submission-to-interview conversion, offer acceptance, team productivity, and service delivery; identifying process improvements and resolving client escalations to strengthen account performance. Communication Ability to communicate with technical and business stakeholders. Documentation Ability to prepare project documentation, status updates, and deliverables. Work Authorization Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements. Certification Required None Travel Required None Supervisory Role Yes Preferred Qualifications Experience growing client accounts, expanding staffing opportunities, and managing account performance and profitability. Experience leading recruitment teams, managing high-volume technical hiring, and coordinating staffing vendors.

Additional Requirements: Full-time position requiring 40 hours per week, Monday through Friday. Position requires onsite work in McKinney, Texas. Must be authorized to work in the United States. Application Instructions Application Contact: Mailing Address: Attn: HR, 4Consulting, Inc., 6850 TPC Drive, Suite 208, McKinney, TX 75070 Equal Employment Opportunity Statement 4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.