Job Description:- DescriptionCustoms Billing & Invoice Processing
- Process daily customs brokerage billing transactions accurately and timely.
- Review invoices for accuracy, including bill-to parties, charge codes, rates, and customer-specific requirements.
- Create, update, exempt, and release invoices within internal billing systems. Ensure billing transactions are completed within established service level expectations.
- Validate customs entry information and supporting data prior to invoice release.
Customer Compliance & Documentation Management:
Assemble and distribute customer invoice packets and supporting documentation.
Ensure all required compliance documents are included prior to invoice delivery.
Maintain adherence to customer-specific billing and documentation requirements.
Manage customers requiring specialized delivery methods, including individual invoice packets and consolidated invoice submissions.
Research and resolve missing documentation issues that prevent invoice release.
Billing Exception Resolution:
Investigate and resolve billing exceptions, invoice failures, workflow holds, and system-generated errors.
Research discrepancies involving purchase orders, shipper information, consignee information, rates, and customer references.
Coordinate with operations, gateways, and internal departments to obtain missing information.
Escalate unresolved issues appropriately to minimize customer impact. Maintain detailed documentation of actions taken and resolutions provided.
Enterprise Resolve & Workflow Management:- Review assigned Enterprise Resolve requests and exception queues daily.
- Prioritize and resolve aging items based on customer and business impact. Communicate effectively with branch offices and operational teams regarding outstanding issues.
- Track recurring issues and identify opportunities for process improvements.
- Meet established productivity and quality standards for workflow management. EDI & Automated Billing Support
- Monitor EDI billing transmissions and identify processing failures.
- Retrigger EDI transactions when necessary and validate successful completion.
- Partner with technical support teams to resolve recurring EDI issues.
- Assist with testing, validation, and implementation of billing enhancements and automation initiatives.
- Support continuous improvement efforts focused on reducing manual processes.
Customer & Internal Communication:- Respond professionally to customer, gateway, and operations inquiries regarding billing matters.
- Provide timely status updates on outstanding requests and billing issues.
- Collaborate with internal stakeholders to improve billing accuracy and service levels.
- Maintain strong working relationships with customers and cross-functional teams. Reporting & Data Management
- Maintain billing reports, tracking logs, and workflow metrics.
- Utilize Excel and reporting tools to monitor activity, identify trends, and support decision-making.
- Assist with month-end and quarter-end billing activities and clean-up efforts.
- Perform data validation and reconciliation activities to ensure billing accuracy.
Quality & Compliance:
Adhere to company procedures and customer-specific billing requirements.
Maintain high standards of accuracy, quality, and productivity.
Identify process improvement opportunities and recommend solutions.
Support a culture of compliance, accountability, and continuous improvement.
Skillsinvoicing
Top Skills Detailsinvoicing:
Additional Skills & Qualifications PreferredBasic proficiency in Microsoft Office Suite programs, including Excel and Outlook. Strong typing skills and 10-key data entry experience. Strong written and verbal communication skills. Positive, professional attitude with strong customer service skills. Strong interpersonal skills and the ability to collaborate effectively across teams. Ability to use sound judgment and make independent decisions. Strong organizational skills and exceptional attention to detail. Self-motivated with the ability to work independently. Ability to thrive in a fast-paced, professional, and deadline-driven environment. Values and supports a diverse and inclusive work environment. Experience LevelEntry LevelJob Type & LocationThis is a Contract position based out of Rolling Meadows, IL.
Pay and Benefits:
The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Rolling Meadows, IL.Application Deadline This position is anticipated to close on Oct 25, 2026.Workplace TypeThis is a fully onsite position in Rolling Meadows, IL.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
