Director of Patient Services
remedy groupChicago, IL
Director of Patient Services
remedy groupChicago, ILManager L7
Medical and Health Services ManagersGeneral and Operations ManagersTransportation, Storage, and Distribution Managers
All Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care ServicesGeneral Medical and Surgical Hospitals
APPLY NOW (opens in a new tab)Director, Patient Support Services This highly visible role combines operational leadership, manufacturer and provider partnerships, team development, and patient-centered program improvement.
What You’ll Do:
- Lead and develop 4–8 Therapy Operations Managers and their teams
- Oversee performance, productivity, quality, patient safety, and program scalability
- Manage relationships with pharmaceutical manufacturers, providers, and health systems
- Lead business reviews, performance discussions, and operational escalations
- Establish KPIs and turn performance data into actionable improvements
- Strengthen SOPs, workflows, staffing models, and operational processes
- Partner with Clinical, Intake, Reimbursement, Quality, and Patient Services teams
- Present program updates and strategic recommendations to executive leadership
- What You BringPharmD or active RPh licensure
- Bachelor’s degree required; MBA, MHA, or related master’s preferred 1-8 years of progressive specialty pharmacy or complex therapy leadership
- Experience managing managers and building high-performing teams
- Knowledge of rare disease workflows, regulatory requirements, and accreditation standards
- Strong manufacturer-facing, client-management, and executive presentation skills
- CareTend, CPR+, or SPRx experience preferred
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Level
Manager L7
Location
Chicago, IL
Occupation
Medical and Health Services Managers
Industry
All Other Outpatient Care Centers
Posted
10 days ago