Launch Your It Career With Us: Exciting Internship Opportunities!
Location:
Gainesville and Jefferson, Georgia Company: Kubota Manufacturing of America Duration: 12 weeks Hours: 40 Hours per week
About Us:
Join the powerhouse of innovation at Kubota Manufacturing of America (KMA)! Located in the heart of Gainesville and Jefferson, Georgia, we are a leading manufacturing company specializing in the production of tractors, turf equipment, and utility vehicles. Since our inception in 1988 with a modest 60,000 square feet and a team of just 35, we have skyrocketed to over 3 million square feet of state-of-the-art facilities, employing approximately 2,600 dedicated professionals. At KMA, we pride ourselves on our commitment to excellence and continuous improvement, delivering high-quality products that make a difference in the industry.
Job Summary:
Provide first-line technical support to Kubota Manufacturing of America employees by assisting with hardware, software, and network-related issues. Support day-to-day Service Desk operations through ticket management, troubleshooting, documentation, and customer service while gaining hands-on experience in a fast-paced manufacturing environment.
Roles & Responsibilities
User Support:
Provide first-line support to users by addressing technical issues and inquiries via phone, email, chat, and in-person support.
Assist employees with password resets, account access issues, and basic system troubleshooting.
Deliver excellent customer service while ensuring a positive support experience.
Incident & Service Request Management:
Log, categorize, prioritize, and track incidents and service requests within the IT ticketing system.
Escalate unresolved issues to appropriate IT team members when necessary.
Follow up with users to confirm issue resolution and customer satisfaction.
Technical Troubleshooting:
Diagnose and resolve hardware, software, operating system, and network connectivity issues.
Assist with workstation setup, device deployment, software installation, and equipment maintenance.
Support troubleshooting efforts for printers, mobile devices, and other business technology tools.
Documentation & Knowledge Management:
Create and maintain documentation for support processes, troubleshooting steps, and recurring issues.
Contribute to the development and maintenance of the Service Desk knowledge base.
Document resolutions and best practices to support continuous improvement efforts.
Professional Development & Team Collaboration:- Collaborate with IT team members on daily operations and special projects.
- Participate in training opportunities to expand technical and professional skills.
- Maintain awareness of emerging technologies and industry best practices.
- Competency Requirements
- Customer Service Orientation
- CommunicationProblem Solving
- TeamworkQuality of Work
- Technical Troubleshooting
- Incident Management
- DocumentationTime Management
- Analytical Thinking
Minimum Qualifications:- (Knowledge, Skills & Abilities)
- Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Information Systems, Computer Science, Cybersecurity, or a related field.
- Basic knowledge of computer hardware, software, and networking concepts.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong analytical and problem-solving skills.
- Self-motivated with a willingness to learn and adapt to new technologies.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team-oriented environment.
- Self-motivated with a willingness to learn and take initiative.
- Legally authorized to work in the United States without sponsorship.
- Must be actively pursuing a related degree throughout the internship period.
- Expected graduation date must be December 2027 or later.
- Candidates who have already graduated or who will graduate before December 2027 are not eligible.
Preferred Qualifications:
Previous customer service or technical support experience.
Familiarity with Windows operating systems and Microsoft Office applications.
Exposure to ticketing systems, Active Directory, or IT support tools.
Understanding of networking fundamentals.
Experience troubleshooting common computer and software issues.
Education Requirements:
Currently pursuing a Bachelor's or Master's degree in Information Technology or a related field.
Language Requirements: Must be able to read, write, understand, and communicate effectively in English.
Work Environment:
The physical demands and work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands:
While performing the duties of this job, the team member must have the ability to work in extremely hot or cold conditions, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; ascend stairs; balance; stoop, kneel or crouch; talk and hear. In addition, the team member must occasionally lift to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to focus. Ready to take the first step in your IT career? Apply now and become a vital part of our innovative team at Kubota Manufacturing of America!
