Member Services Lead

Pay: $18 - $20 per hour based on experience plus tips. You will work closely with General Manager, Membership Director, Ownership Team, Department Heads across the club. We Are Looking for Someone Who: Loves learning members' names and building relationships Creates a warm, welcoming environment Enjoys talking about upcoming events and programming Helps members register for classes, socials, tournaments, and experiences Brings positive energy into the building every day Notices details and helps elevate the overall feel of the club Leads with hospitality while also supporting daily operations and administrative tasks

Responsibilities Include: Greets and checks in members and guests Assists with court, fitness, and event registrations Helps members navigate club offerings and technology Answers phones and assists with member inquiries Helps with member and guest needs Communicates with departments regarding maintenance and janitorial issues Supports upcoming events and member engagement initiatives Assists with light administrative and operational tasks, including but not limited to: event setup and use of Microsoft Teams, Excel, and Word Helps maintain a polished, organized, luxury-style environment Assists with inventory, POS systems, and daily Front Desk procedures Supports staff across departments at the facility

Schedule: Full-time hours Morning or evening shift availability Some evenings and club events required Amenities Include: Tennis Pickleball Padel Fitness Center & Group Fitness Kids Club Caf & Bar Resort-style pool Pilates Reformer Studio (coming soon) Benefits & Other Compensation: This position includes eligibility for the following benefits, subject to applicable plan terms: Healthcare BenefitsMedical, Dental, and Vision coverage Retirement Benefits 401(k) with employer match (19 years of age and older) Time OffPaid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria Additional CompensationEligibility for Bonuses, Commissions, Service Charge Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion. About Cliff Drysdale Tennis: Cliff Drysdale Tennis (CDT) offers the opportunity for advancing in the racquet sports management industry for those that excel. CDT manages 30+ racquet sports and fitness facilities throughout the United States and is always looking for experienced racquet sport teaching professionals to join our growing team. The CDT Professional provides exceptional instruction and customer service to create an outstanding racquet sports experience and advance the industry. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.