Housekeeping Inspector/Inspectress The Housekeeping Inspector/Inspectress is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He/she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.
Responsibilities include:
Ensuring employees are attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Inspecting all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
Notifying Room Attendant(s) of any deficiencies found in the room and noting on the attendant's board. Ensuring the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspecting the corrected room.
Ensuring records of daily assignments are completed, signed off and turned into the Housekeeping Office daily.
Maintaining key control.
Supervising Laundry employees, when applicable.
Communicating with Guest Services regarding information about discrepant rooms. Physically checking the room to determine status.
Handling items for "Lost and Found" according to the standards.
Carrying an active pager/radio to maintain contact with the Front Office and/or Engineering.
Overseeing the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
Monitoring cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
Reporting on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
Initiating work orders for repairs and maintenance; following through on each work order until completed.
Overseeing training of Room Attendants.
Ensuring completion of regular maintenance and cleaning projects on a biannual basis.
Assisting Housekeeping Management in preparation of Standard of the Week.
Monitoring all V.I.P.'s, special guests and requests.
Ensuring overall guest satisfaction.
Qualifications include:
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times
Benefits: Part-Time
