Team Lead Customer Care Representative

CLEAR is seeking a Team Leader to drive operational excellence within our Member Care organization. This hands-on role leads frontline specialists, coaching performance, managing day-to-day operations, and using data to improve outcomes. Reporting to the Manager of Member Care, you will collaborate with Training, Technology, Workforce Management, and Operations to deliver scalable support. Strong judgment, adaptability, and action bias are essential in a fast-paced environment.