If you thrive in fast-paced environments, enjoy solving problems under pressure, and have a passion for emerging technology, this is an opportunity to make a direct impact on the future of transportation.
What You'll Do: As part of our Remote Assistance team, you will:
Monitor assigned autonomous vehicles using the Remote Command (RC) interface and multiple live camera feeds.
Assess dynamic driving situations and provide remote assistance when appropriate using system tools.
Document interventions, operational events, and observations in real time using Notion, Google Sheets, and other operational platforms.
Perform post-trip reviews to identify anomalies and improvement opportunities.
Participate in Root Cause Analysis (RCA) sessions to investigate incidents and contribute to our growing edge-case knowledge base.
Track operational performance metrics and support continuous process improvement.
Deliver detailed shift handoffs to ensure seamless 24/7 fleet operations.
Collaborate closely with engineering and operations teams to improve fleet safety, efficiency, and reliability.
What We're Looking For:
We're looking for someone who enjoys making quick, informed decisions while maintaining exceptional attention to detail.
Required Qualifications: 1+ year of experience in a live operations environment such as:
Autonomous vehicle fleet operations
Teleoperations
Dispatch
Systems monitoring
Security operations
Network Operations Center (NOC)
Similar real-time operational roles
Experience troubleshooting technical issues and documenting escalations.
Comfortable monitoring multiple live video feeds and system dashboards simultaneously.
Experience using Jira, YouTrack, or similar ticketing systems.
Basic understanding of U.S. traffic laws and right-of-way rules.
Clean driving record.
Strong written communication, organization, and documentation skills.
Ability to remain calm and make sound decisions in high-pressure situations.
Preferred Qualifications: Experience in one or more of the following is highly valued:
Remote Assistance (RA) or TeleOps operations
Autonomous vehicles or robotics
Transportation technology
AV data annotation, triage, or AI training workflows
Robotics, automotive/EV systems, avionics, IT/network operations, or military UAV operations
Participating in Root Cause Analysis (RCA) or incident post-mortem reviews
Ideal Candidate: You'll stand out if you:
Have previous experience as a Remote Assistance or TeleOps Operator (Tesla, Cruise, or similar autonomous vehicle companies).
Have a background in competitive or PC gaming, where quick decision-making, situational awareness, and multitasking are second nature.
Enjoy analyzing complex situations and solving problems in real time.
Are naturally detail-oriented and excel at documenting your work.
Are curious about autonomous vehicle technology and excited to learn new systems.
Can confidently prioritize safety while working independently in a fast-paced operational environment.
Why You'll Love This Role
Be at the forefront of autonomous vehicle technology.
Make real-time decisions that directly contribute to fleet safety.
Work alongside engineers and operations experts solving cutting-edge challenges.
Gain experience with advanced robotics, AI, and autonomous systems.
Join a team that values continuous learning, collaboration, and operational excellence.
Pay Rate: $24 - $25 per hour
1st shift- 6am - 2pm
2nd shift- 2:30pm - 11pm
