EMS Operations Supervisor EWith more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
Job Summary:
The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.
Qualifications:- EMS field experience
- Field training officer experience, instructor experience or past supervisory experienceEMT certified
- Valid driver's license
Education: High school diploma or equivalent (GED)
Associate of arts or bachelor of science or arts in business, healthcare or appropriate field of study preferred
Credentials/Licensure:
Current NREMT certification/DC EMT certifications/all other required certifications Drivers license that meets the AMR driving policy in compliance with AMR policy regarding insurability
Key Responsibilities:- Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
- Coordinate operations during times of disaster
- Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
Assist care-giving personnel (CCTs, paramedics and EMTs) in finding appropriate resources after particularly critical incidents (IE: Critical incident stress debriefing team / EAP, etc. Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
Function as a crew EMT as required
Provide support and assistance to the field personnel to help them achieve maximum performance
Provide daily direction and clarity of expectations to field personnel
Collect information, escalating when appropriate and resolve issues with regard to employee problems, issues and concerns
Coach employees to perform at their highest levels and provide performance feedback
Assist employees in career planning
Provide support to crews by acquiring needed resources
Participate in the resolution of union or non-union grievances and administer the disciplinary process
Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
Partner with human resources to ensure the availability of employee counseling as necessary
Identify needs and support continuous improvement in employee development through training.
Participate in orientation of new employees
Administer company policies and procedures, as well as employment law in a consistent manner
Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
Participate in community service to enhance the image of the company
Identify customer processes that lead to enhancements of service
Supervise the daily operations of the field
Collect paperwork and generate reports for management
Assist crews in stocking trucks/units
Ensure unit readiness by managing the fleet and materials
Reinforce importance of complete, accurate, and timely completion of run reports
Perform other duties as assignedEEO Statement
Global Medical Response and its family of companies are an equal opportunity employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
