BRIEF POSITION SUMMARY:
Through strong interpersonal skills and with limited supervision, the Inventory Management Solution Consultant's (IMSC-OEM) primary role is enabling explosive revenue growth through solution opportunity management for OEM customers. This includes solution discovery, recommendations, signings support and installation oversight. This can include supporting Customer Needs Analysis (B/CNA) agreements and/or complex sales support involving customer C-Suite personnel.
DUTIES and RESPONSIBILITIES:
Enables explosive sales growth by properly managing new solution opportunities is the ultimate IMSC's responsibility beginning with comprehensive customer discovery through installation oversight of OEM products. Proficient with all OEM inventory management solutions including but not limited to vending, VMI, VMI Inclusion, Crib Software, CMI, Kanban, Lean, 5SPartners with key stakeholders to ensure customer needs are met through data collection, solutions discovery and building customer relationships to enable explosive sales growth. Conducts detailed discovery on customer needs, including, but not limited to data collection, process improvement, price concerns and cost savings that result in increased signings and expedited installation timelines. Ensures recommended solutions address specific customer needs Provides financial assumptions that support the recommended solution. Working with sales partners, focus on obtaining signed agreements in a timely manner. Continuously works to shorten discovery and recommendation processes (without sacrificing quality) to expedite timelines and speed overall implementations. Present OEM Solutions to the MSC/OEM BU Sales Teams to foster partnership and trust between the teams Follows all required Salesforce/TDF/P21, etc. protocols for project management Perform detailed discoveries on customer needs, including, but not limited to data collection, process improvement, and cost savings Collaborate with team to provide best in class recommendations and develop sustainable programs Present recommended solutions to the VP Customer Solutions and the CST Manager that address specific customer needs and/or continuous improvements of products and services provided Utilizing key VMI tools and technology setup VMI solutions and services that streamline the VMISS service and support at the customers facilities. Be adherent to all safety requirements (PPE, Evacuation, etc.) at customer locations to ensure compliance and a safe work environment Adhere to service level agreements to consistently deliver best-in-class results Mentor customers and VMISS team members on the Solutions based programs and systems that have been implemented After customer installation conduct follow up on site review with all affected personnel Trains all in-plant VMI/VMISS team members on the VMI solutions, processes, and procedures Follows all required protocols for project and time management to ensure completion as prescribed by the customers Maintains a thorough knowledge of all OEM BU solutions which include, but may not be limited to, barcoded solutions such as VMI, Vending, CribMaster Software, etc. Provide feedback to management for continuous process improvement and cost savings initiatives Supports designated team goals and objectives Maintains regular correspondence with RSMs and AMs regarding the customer accounts and contracts Conducts Ride-a-Longs with the VMISS team members to stay up to date on the current FSLVMI/VMISS operations within specific customer locations Follows all MSC/OEM BU policies and procedures Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required*INDICATES ESSENTIAL DUTIESTo perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE:- Bachelor's degree in business or the equivalent experience is required
- A minimum of five years of customer service is a plus
- Minimum three years supporting value-added customer solutions / inventory management/OEM programs is required
- Knowledge of OEM product lines/services & OEM related experience is required
- Experience troubleshooting hardware and/or software preferred
- Driver of execution, ability to work through complex situations 3- 5 years Fastener Experience preferredSKILLS:Excellent interpersonal skills required
- Organizational & time management skills required
- Problem solving, and situational adaptability skills required
- Computer literacy & proficiency in word processing, spreadsheet & presentation software required
- Able to perform physical activities such as lifting to approximately 50 lbs.
- Ability to work in various types of industrial environments
- Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoesOTHER REQUIREMENTS:A valid driver's license is required
- The ability to travel 75%, including overnight, is required.
