HVAC Service Technician

Pay: $30 – $45/hrAtAbsolute Air Services (a Sila Services Company), we are a Lennox Premier Dealer, Mitsubishi Diamond Contractor, and an Accredited Bosch Contractor As recognized leaders for all things HVAC for Hartford County, Middlesex County, and New London County, we've grown by providing a best-in‐class workplace for our employees to grow within. Our focus on quality and expert service has led to explosive growth, so we are seeking experienced Licensed Residential HVAC Service Technicianto join our team. Are you looking forstability, growth and development opportunities, and a compensation package that rewards you for your hard work and success? Come join the Absolute Air Services team and realize what it is like to be a part of a company that also works forYOU!In exchange for your skillset and commitment, we offer: Steady year-round work Fully stocked Vehicles, Gas Card, Cell phone, and TabletWeekly PayOn-going training and development opportunities to help you reach your goals and advance your career 401(k) with Company Match Program High Quality, Affordable Medical, Dental, and Vision Insurance Health Savings Account with company contributions Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance Paid Holidays Paid Time Off (PTO) starting Day 1!Parental Leave Special deals/Discounts on a variety of services and entertainment Tool account Safety shoe reimbursement Family & friends discounts on services Yearly Performance Reviews In this role, you'll be responsible for: Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy‐saving recommendations. Maintaining customer satisfaction rate through post‐service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly. Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers. Achieving a best‐in‐class first‐time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust. Completing annual maintenance of heating and air conditioning systems. Participating as a member of our on‐call rotation schedule for emergency service requests. Identifying opportunities for upselling and cross‐selling additional services, products, or maintenance plans to customers during service visits. Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs. Maintaining accurate and up‐to‐date records of service calls, work performed, and parts used in the Service Titan platform. Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. Additional Duties as Assigned We're seeking candidates that possess: Valid CT HVAC License (D, S, or B license)HVAC Service experience in a residential capacity. Ability to prioritize tasks and communicate with customers. Demonstrated excellent communication conflict resolution and interpersonal skills. Demonstrated ability to work as an effective team member and pitch in as needed. Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required. Service Titan experience is a plus! Ability to work on a ladder. Ability to lift 50 pounds. High School diploma or GEDCurrent and unrestricted driver's license. Professional set of tools. Physical ability to perform all requirements associated with this position.

Job Type: Full-time

Pay: $30.00 – $45.00 per hour

HVAC: 3 years (Required)

Work Location: In person