Laboratory Support Specialist The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you'll enjoy as a member of our team.
Job Summary:
Under direct supervision, assists medical laboratory scientists by performing routine laboratory support duties and approved testing in any one of various specialized laboratories throughout UMMS, following departmental procedures and regulations stipulated by Clinical Laboratory Improvement Act.
Primary Responsibilities:
Receives and accessions patient samples into the Laboratory Information System. Ensures that all codes and information are entered accurately and timely. Maintains accurate patient identification and information for billing purposes following departmental procedures.
Processes (centrifuges, aliquots, and performs other special handling procedures for specimens) and delivers specimens to specific laboratories as required. Saves or preserves specimens as needed in refrigerator, freezer, incubator, dry ice, or other storage as appropriate.
Identifies and resolves specimen integrity issues such as mislabeled specimens, quantity not sufficient (QNS), specimen integrity, incorrect container type, incorrect/incomplete requisitions, etc., and documents all information for quality assurance purposes.
Processes add-on testing according to departmental procedures.
May perform waived to moderate complexity testing.
Answers telephones and responds to customer inquiries and requests.
May perform waived to moderate complexity as approved by the supervisor in accordance with departmental guidelines.
Resolves customer complaints/issues and follows through with appropriate documentation.
Communicates test results, test descriptions, etc. Assures a high level of customer satisfaction by communicating and responding to a variety of internal and external customers in a professional and courteous manner.
Reviews and acts on test pending list.
Troubleshoots and solves instrument problems with some assistance from medical laboratory scientists.
Performs all other duties as assigned.
Education & Experience:
Required High school diploma or equivalent (GED) required Minimum of two (2) years of work experience as a Clinical Laboratory Assistant I (CLAI) or equivalent experience in a clinical or hospital setting required.
Education & Experience:
Preferred Additional credit hours in biology and/or chemistry at an accredited institution are preferred. All your information will be kept confidential according to EEO guidelines. Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.
