System Technician at Wide Open West in Lanett, Alabama

NEW Pay Rate: $22.50-$27.50/hour (Based on skill/experience) Quarterly bonus opportunities Pay Increases with Certifications (we help you earn them!) Medical, Dental, Vision + 401(k) with Company Match PTO + Paid Holidays + FlexPay + Tuition Reimbursement Employee Discounts on WOW! Services

What You'll Do: Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networks Test and optimize signal performance Maintain key network equipment (nodes, fiber systems, power supplies) Perform fiber splicing and activation Handle outages and support emergency restoration Conduct preventative maintenance and system balancing Identify signal leakage and ensure compliance Support network expansion and serviceability Deliver excellent customer service while representing WOW! What You Bring Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred Ability to explain technical concepts to non-technical customers Enjoy working outdoors and staying active Strong problem-solving skills and attention to detail Comfortable learning technical skills and using tools Ability to explain things clearly to customers Flexible schedule (evenings, weekends, on-call rotation) Valid driver's license with a clean driving record What the Job Is Really Like This is not a desk job-and that's the point. Working outdoors in all weather conditions Climbing ladders, working on poles/roofs, and in tight spaces (attics, crawl spaces) Lifting up to 90 lbs. and handling tools/equipment Operating company vehicles safely Working near electrical equipment and power lines WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran