Customer Service Representative
regency internationalNew York, NY
Customer Service Representative
regency internationalNew York, NYJunior L3
All Other Home Furnishings RetailersFlower, Nursery Stock, and Florists' Supplies Merchant WholesalersTelemarketing Bureaus and Other Contact Centers
APPLY NOWJoin our NYC team as a Customer Service Representative with a leading importer of seasonal décor, home décor, artificial florals and greenery. You’ll work in a collaborative, fast-paced environment supporting both domestic and international customers through order entry, communication, and problem-solving. Ideal candidates bring strong attention to detail, excellent communication skills, and proficiency in Microsoft Office. Fluency in English and Spanish is a plus.
POSITION OVERVIEW:
We are seeking an experienced and detail-oriented Customer Service Representative to join our team. The ideal candidate will work as part of a collaborative customer service group, supporting both domestic and international accounts through order management, communication, and issue resolution. Key Responsibitlities: Serve as a point of contact for incoming customer calls and emails, working within a shared team environment to respond to inquiries promptly Process, enter, and monitor customer orders accurately and efficiently Coordinate with internal departments (Sales, Warehouse, Logistics, Accounting) to ensure smooth order fulfillment Check product availability, pricing, and shipping status Communicate delivery updates and resolve customer inquiries or issues quickly and professionally Assist with allocation of backorders and tracking shipments (domestic and international) Maintain accurate account records and documentation in company systems Support seasonal peaks by assisting with customer requests, trade show orders, and account setup
Qualifications:
- Minimum 5 years of experience in a customer service or order management role (wholesale, import, or distribution industry preferred)
- Proficiency in Microsoft Outlook, Excel, and Word
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to communicate fluently in English and Spanish a plus
- Experience with ERP or order-entry systems preferred
Compensation & Benefits
Salary: Commensurate with experience
Benefits: Health, dental, and vision insurance; paid time off
Schedule: Full-time, Monday to Friday, on-site in our NYC office
Matching similar jobs
Level
Junior L3
Location
New York, NY
Occupation
Customer Service Representatives
Industry
All Other Home Furnishings Retailers
Posted
yesterday