Are you an experienced animal care professional ready to lead from the floor?
We are seeking a Pet Pro Lead to supervise daily pet care operations, coach team members, and ensure the highest standards of safety, cleanliness, and documentation are consistently upheld. This is a hands-on leadership role. You will actively work alongside your team while holding them accountable to safety and care standards.
Who We Are:
NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for our furry family members.
At NVA Pet Resorts, our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Position Overview:
The Pet Pro Lead reports to the Resort Manager and General Manager and serves as the frontline supervisor for
animal care operations.
You are responsible for:
Coaching and training Pet Pros
Monitoring playgroup and boarding safety
Ensuring medication and feeding protocols are followed
Overseeing sanitation and cleaning standards
Ensuring accurate documentation and health reporting
Maintaining a calm, structured, and professional environment
Animal experience is required.
Prior leadership or supervisory experience (1+ year preferred) is strongly preferred.
What You’ll Do Leadership & Coaching
Train and mentor new and existing Pet Pros
Reinforce safety protocols and proper handling techniques
Monitor team performance and provide real-time feedback
Step in immediately when safety concerns arise
Ensure documentation and charting standards are followed
Safety & Animal Care Oversight
Supervise daycare playgroups and boarding areas
Monitor dog interactions and prevent conflicts
Ensure proper feeding, medication, and special handling compliance
Review special notes (aggressive, medical, separate feeding, etc.)
Complete and review health concern forms as needed
Maintain accountability for the overall safety of pets during your shift
Operational Excellence
Maintain strict sanitation standards in all pet areas
Ensure cleaning, disinfecting, and laundry procedures are followed
Monitor inventory for pet care supplies
Identify and report facility maintenance issues
Maintain property cleanliness and hazard-free environments
What We’re Looking For: We are seeking someone who is:
Experienced in animal handling and group dog supervision
Confident leading and coaching team members
Calm and decisive in high-energy situations
Observant with strong attention to detail
Comfortable enforcing standards and holding others accountable
Reliable and dependable — especially on weekends and holidays
You must be able to:
Lift up to 60 lbs
Stand and move for extended periods
Work indoors and outdoors in various temperatures
Work weekends and holidays
Handle dogs of all sizes safely
Knowledge of dog body language and group dynamics is strongly preferred.
Insurance
Employee Pet Care Discounts
Tips
Growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
