Expert Software Engineer – HR Service Delivery

Summary: The Expert Software Engineer is a highly skilled technical contributor responsible for designing, developing, and delivering advanced, scalable, and secure software solutions. This role leverages deep expertise in software engineering to solve complex problems, optimize system performance, and ensure the highest standards of code quality. The Expert Software Engineer collaborates with engineering teams and stakeholders, mentors peers, and drives innovation through continuous learning and application of best practices.

Job Duties: Support AI-Enabled Employee Experiences: Maintain and enhance Microsoft Copilot, conversational agent, and self-service capabilities supporting Jefferson employees, HR Operations, and Contact Center teams Manage Dynamics 365 HR Service Delivery Enhancements: Develop and support case management workflows, routing logic, automation, business rules, reporting, security configurations, and employee service experiences Support Enterprise Integrations: Maintain integrations with Workday, SharePoint, Microsoft Teams, Microsoft Copilot, Genesys telephony, Power Platform, and future enterprise HR technologies Drive AI Innovation and Optimization: Continuously improve AI-powered employee interactions, knowledge discovery, automation, case management efficiency, and self-service experiences Own Platform Stability and Lifecycle Management: Provide long-term ownership of application enhancements, support, performance optimization, defect remediation, scalability, and modernization Ensure Operational Excellence: Keep the solution secure, compliant, reliable, supportable, and aligned with Jefferson's enterprise technology standards Design scalable and secure software solutions; troubleshoot and resolve complex technical problems through root-cause analysis Contribute to cloud-native engineering practices, CI/CD enablement, and automation across the platform.

Minimum Qualifications: Bachelor's Degree in Computer Science, Engineering, or related field orHigh School Diploma/GED and 10 years preferred work experience.7 years in software development, including experience with distributed systems and cloud platforms. Expert proficiency in programming languages and API development (Java, C#, Python, JavaScript/TypeScript; REST/gRPC) with strong understanding of architectural patterns and system design. Experience with cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, Cloud Formation), and container orchestration (Docker, Kubernetes).Expertise in databases (SQL and NoSQL) and advanced data management practices. Deep knowledge of security principles, authentication, authorization, and compliance best practices. Hands-on experience with DevOps tools and practices, including CI/CD pipelines, automated testing, monitoring, and logging (ELK Stack, Prometheus, Splunk).Strong collaboration, communication, advanced analytical problem-solving skills, and ability to mentor and support engineering teams.

Preferred Qualifications: Master's Degree in Computer Science, Engineering, or related field 10 years with a track record of solving complex technical challenges and mentoring engineers.