Director of Training
lucky strike entertainmentNew York, NY
Director of Training
lucky strike entertainmentNew York, NYManager L7
Professional and Management Development TrainingComputer TrainingAll Other Specialty Trade Contractors
APPLY NOWNYC Based | 50% Travel Summary As the Director of Training, you will own how Lucky Strike trains its field managers: building in-center training plans, ensuring completion, leading in-person manager classes, and rolling out new programs as priorities shift.
What You'll Do:
- Own the field manager training strategy, from in-center training through ongoing development
- Build and update in-center training plans as brand standards, systems, and priorities change
- Roll out new training programs to the field and ensure adoption
- Partner with multi-unit leaders to track completion and close training gaps
- Schedule, facilitate, and oversee in-person manager training classes
- Improve manager retention through strong onboarding and clear development paths
- Create and update training content quickly when company priorities shift
- Lead, coach, and develop a team of Trainers, and oversee the Training team's budget
- Collaborate with Operations, HR, Food & Beverage, and other corporate partners to keep training aligned with the business
- Travel to centers and training sessions to see training in action and support field leaders
- What You'll Bring
- Significant experience leading training or L&D for multi-unit operations, preferably in entertainment, hospitality, retail, or food and beverage
- Track record of building and rolling out training programs that improve field performance and consistency
- Experience with learning management systems (LMS), including content, assignments, and completion tracking
- Experience leading and developing a team of Trainers
- Strong facilitation skills, with comfort leading in-person classes for managers at all levels
- Ability to build credibility with multi-unit leaders and corporate teams
- Strong project management skills, juggling many priorities and deadlines
- Willingness to travel up to 50% and work some nights, weekends, and holidays
Matching similar jobs
Level
Manager L7
Location
New York, NY
Occupation
Training and Development Managers
Industry
Professional and Management Development Training
Posted
7 days ago