Front Desk Staff

Role Description: The Front Desk Staff role is a full-time, on-site position at our Tenafly, NJ clinic. This role is responsible for greeting patients, managing check-in and check-out processes, and answering phone calls in a professional manner. Daily tasks include scheduling and confirming appointments, verifying patient information, and collecting necessary documentation. The Front Desk Staff also handles basic billing inquiries, manages incoming and outgoing correspondence, and maintains an organized, welcoming reception area. This position works closely with clinicians and other team members to support efficient clinic operations and positive patient experiences.

Qualifications: Strong customer service and communication skills, with the ability to interact professionally and empathetically with patients and staff. Proficiency in phone etiquette and receptionist duties, including managing multi-line phones, appointment scheduling, and front desk operations. Solid computer literacy, including use of electronic medical records, scheduling software, email, and standard office applications. Organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced clinical environment. Prior experience in a medical office, rehabilitation clinic, or healthcare setting is preferred. High school diploma or equivalent required; additional training in medical office administration is a plus. Reliability, punctuality, and a commitment to maintaining patient confidentiality and professional standards.