Asset Protection Specialist Maintains surveillance throughout designated activities, observing customers and employees, in an effort to prevent and detect dishonest acts. Detains anyone suspected of a dishonest act and escorts them to the Asset Protection Office; prepares reports pertaining to Asset Protection incidents; gathers facts and evidence; and maintains close liaison with law enforcement authorities. May be required to appear and testify in court or at hearings concerning Asset Protection cases. Studies inventory losses and conducts inquiries as required, in high shortage areas. Reviews merchandise periodically to ensure proper pricing. Monitors internal and external security systems to ensure they are working properly. Investigates matters relating to Asset Protection such as fraud, loss, unauthorized patron entry and reports of theft or vandalism against MCCS facilities. Investigates persons on returned check list. May accompany cash runs, verifying money received. Verifies money transferred for vending machines. Reviews POS exception reports. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.
