Customer Service Representative

Key Responsibilities: Providing professional customer service through phone, email, and other communication channels. Handling inquiries related to sales orders, promotions, installations, and product information. Ensuring timely and fair resolution of customer complaints in compliance with consumer laws. Maintaining strong relationships with customers, sales teams, and internal departments. Developing and implementing initiatives to educate and inform customers about products, services, and updates. Analyzing customer survey results and creating targeted improvement plans. Documenting all customer interactions and maintaining accurate records in CRM systems. Collaborating with internal teams to resolve issues and ensure smooth order processing. Identifying opportunities to improve processes and enhance the customer experience.

Qualifications: Minimum of 2+ years of experience in customer service or related role. Strong interpersonal and communication skills (verbal and written). Proficiency in using CRM systems and Microsoft Office Suite. Demonstrated ability to resolve conflicts and deliver customer-focused solutions. Strong organizational and multitasking skills with attention to detail. Ability to work independently and collaboratively within a team environment. JBL is an Equal Opportunity Employer and E-Verify Company