Durable Medical Equipment Technician At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered. We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
Position Summary:
The Durable Medical Equipment (DME) Technician supports the daily operations of the DME program and collaborates with Medical Assistants in delivering patient care. While the DME Technician has a primary work location, travel to other clinic sites may be required as needed.$5,000 sign-on bonus!
Key Duties and Responsibilities:
The key duties and responsibilities of the DME Technician include, but are not limited to:
- Brace fitting and application
- Inventory and product management, including monthly inventory counts
- Clinical coordination
- Prior authorization processing
- Daily DME reporting support
- Casting and splinting assistance
- Insurance and billing coordination
- Documentation and regulatory compliance
- Patient communication and customer service
- Contributing to the development and growth of the expanding DME program
- Adhering to OSHA safety standards and HIPAA regulations
- Maintaining compliance with all company policies and procedures
- Assisting Medical Assistants with tasks including patient rooming, direct patient care, phone calls, faxing, and equipment maintenance, as applicable
- Assisting with medical supply ordering as needed
- Performing other duties as assigned
- Education/Experience
- Current Medical Assistant registration or certification in Washington State required (may be obtained upon hire)NATA-BOC Certified with a current WA State License strongly preferred 1-3 years of experience using DME in a clinical setting strongly preferred; recent ATC graduates welcome
- Valid driver's license
- Desired Qualities
- Attention to detail
- Professional patient-facing demeanor
- Persistence and follow-through
- Strong communication skills
- Organizational skills
- Integrity and a compliance-oriented mindset
- Problem-solving ability
- Ability to work independently
- Self-starter mentality
- Sound judgment and discernment
Knowledge, Skills and Abilities:- Maintains strict confidentiality in all aspects of work
- Demonstrates strong computer proficiency
- Communicates effectively and clearly in written, verbal, and non-verbal forms
- Conducts professional and effective phone communications
- Responds to inquiries and requests from patients, physicians, and colleagues in a timely manner
- Educates patients, family members, and coworkers clearly and effectively
- Adapts well to changes in work volume and shifting priorities
- Remains calm and effective in emergency or unforeseen situations
- Manages multiple tasks simultaneously
- Prepares and maintains accurate records, writes reports, and responds to correspondence
- Reads, interprets, and evaluates written and verbal information for accuracy and completeness
- Applies knowledge of medical safety practices and evaluates existing safety standards
- Follows all organizational policies and procedures
- Treats all individuals with respect and professionalism
- The Following Competencies Will Be Developed Through Structured On-the-Job Training
- Accurately measuring functional braces, both custom and off-the-shelf (OTS)
- Presenting bracing options to physicians and guiding patients through the selection and fitting process
- Correctly fitting off-the-shelf bracing products
- Maintaining current knowledge of bracing and DME products, technologies, and best practices
- Applying and modifying braces and DME products to meet individual patient needs
- Work Environment/Physical Demands
- This role regularly requires:
- Prolonged periods of standing
- Lifting up to 50 lbs
- Squatting and kneeling
- Assembling DME items
- Sitting at a computer workstation
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
