AV/VC Technician L3

Job Overview: We are looking for an experienced Onsite AV/VC Operations Tier 3 Technician with excellent video conferencing and troubleshooting skills and happy to work in a versatile role. You will provide AV client support and will be the escalation point of contact for requests from Tier 1 and Tier 2 technicians and customers to assist in conference room setup and break-fix troubleshooting support. You will also work closely with the client SME to troubleshoot AV systems and other AV-related technologies. Tier 3 technicians will be responsible for ensuring and overseeing the systems are set up and maintained based on the client's operating schedule and are always in working order. The ideal candidate will have a track record of supporting large-scale AV operations in a commercial enterprise environment, expertise in AV systems, and excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

Experienced in Crestron Toolbox and related hardware support (including but not limited to DM, NVX, Touch Panels, TX/RX pairs, HDMD, HDBT, etc.)Track all requests and issues through Zendesk ticketing and communicate with the team through SlackEnsure that the correct information is being logged in all tickets Provide data to aid FTE in delivering specific reporting metrics Monitor AV ticketing queue and resolve tickets promptly Monitor Slack channels and communicate needs and updates to the team Google Meet Admin support Assist with commissioning and turnover of new conference rooms and specialty spaces Troubleshoot and repair LED wall equipment (Sedna, Samsung, Planar) Utilize client-provided tools and systems to complete team tasks Follow all client-required policies, standards, or safety guidelines Documentation of processes created by the vendor. Ongoing maintenance and updates to the team site runbook Work with the internal ticketing system and ensure an appropriate level of information is logged in all tickets. Also, monitor ticket queue and resolve tickets promptly Communicate effectively with clients to identify needs and evaluate solutions Utilize remote access Mac, Linux, and Windows systems to control internal systems (via SSH, VNC; be able to navigate file systems on remote machines) Skills Bachelor's degree from an accredited institution OR HS diploma/GED with 5+ years of relevant work experience in AV operations Subject matter expertise in AV deployments and operations support in a corporate environment and an understanding of audio/video signal flowCTS certification (preferred, but not required) Experienced with all aspects of AV installation including cable pulling, rack building, cable management, various types of terminations (RJ45, DB9) structural accommodations, modifications, device installation, etc.2+ years' experience with Crestron Ability to load system code and firmware including the ability to troubleshoot configuration systems Experience working with QSC, and Shure audio systems including the ability to load and configure DSP projects and troubleshoot configuration issues Experience working with LED walls including the ability to troubleshoot hardware-related issues Understanding of networking technology, video transmission over network Project Management Skills with large projects, organizational skills, and an ability to maintain standards. Proficiency with any helpdesk support ticket management software Experience working in a fast-paced and highly cross-functional organization Troubleshoot and support video conferencing room Hardware (Google Meets kits or Zoom conference room hardware) Deployment and break/fix support for LCDs, Projectors, Cameras, Amplifiers, Microphones, LED walls (Planar, Samsung, etc.)Digital Signage Support (Appspace, Crestron scheduling panels) Install Audio Systems (soundtrack, QSC, Dante, etc.)Experience with technologies from Crestron, QSC, Shure, etc. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.