Part-Time Hospitality and Retail Representative The Kenwood Vineyards Hospitality and Retail team is seeking an enthusiastic and service-driven Part-Time Hospitality and Retail Representative to deliver exceptional guest experiences in the tasting room. This role reports to the Hospitality and Retail Manager and plays a key role in creating memorable visits, driving wine and retail sales, and promoting Wine Club memberships. The position requires a flexible schedule, including weekends, evenings, and some holidays. Prior hospitality or wine industry experience is preferred.
Key Responsibilities:- Provide exceptional and engaging guest experiences, ensuring each visitor leaves with a positive impression of Kenwood Vineyards
- Educate guests on winery history, wines, and winemaking techniques in a knowledgeable and approachable manner
- Pour and present wines while creating a welcoming and memorable tasting experience
- Build relationships with guests to encourage repeat visits and future sales
- Promote and sell wine, retail merchandise, and Wine Club memberships
- Operate POS systems, process transactions, and handle cash and daily sales reconciliation
- Assist with setting up and executing special events, VIP tastings, and winery experiences
- Prepare and maintain the tasting room, including menus, glassware, and marketing materials
- Perform bar support duties such as opening wine, polishing glassware, and restocking supplies
- Answer phones and emails as needed and assist with guest inquiries
- Stay current on winery offerings, the wine industry, and local points of interest to enhance guest recommendations
- Support opening and closing procedures, ensuring the tasting room is properly set up and secured
- Collaborate with team members and assist with additional duties as assigned
- Qualifications & SkillsStrong customer service skills with a friendly, positive, and professional demeanor
- Ability to multitask and thrive in a fast-paced environment
- Passion for wine and eagerness to learn and share knowledge with guests
- Excellent verbal and interpersonal communication skills
- Team-oriented with a collaborative attitude
- Flexible schedule, including weekends, evenings, and some holidays
- Bilingual skills are a plus but not required
- Must be at least 21 years of age
- Education & Requirements
- High school diploma or equivalent requiredRBS (Responsible Beverage Service) certification required
- Food Handler's Certification required
Physical Requirements:- Ability to stand and walk for extended periods, including uneven surfaces and stairs
- Repetitive use of hands and wrists for opening and pouring wine
- Ability to lift 40-50 lbs. on a repetitive basis
- The starting rate of pay for this position is $20.30/hour + Tips.
