Enterprise Audiovisual Platform Services SupervisorThe Enterprise Audiovisual Platform Services Supervisor is an integral part of the Technology & Information Services team. This role will be responsible for overseeing the Audiovisual Operations and Virtual Events & Apps teams, ensuring the delivery of high-quality support for conference room technology, videoconferencing platforms, virtual events, and collaboration services across the firm, while supervising and coordinating the teams' daily activities, including workload management, coaching, performance feedback, professional development, hiring, onboarding, training, goal setting, and employee performance evaluation. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Duties include:
-Supervising and participating in remote audiovisual support services for conference rooms, meeting spaces, executive events, and virtual meetings across the firm's global offices-Supervising and participating in virtual event support services, including webinars, town halls, training sessions, executive meetings, firm-wide events, VIP meetings, and executive event coverage as needed-Managing operational escalations and coordinating resolution efforts for critical audiovisual incidents, service interruptions, complex videoconferencing issues, collaboration platform issues, and virtual event support challenges-Supporting operational activities generated through enterprise monitoring, management, alerting, and device lifecycle management platforms-Ensuring compliance with established change management, asset management, incident management, and operational support processes-Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information
