Highway Safety Specialist (Wt: Mv Compliance Examiner) - 76002321 The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to a safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.
Our Benefits include:
Paid Parental Leave Annual and Sick Leave Package Nine Paid Holidays State Health and Life Insurance Educational Benefits Contributory Retirement PlanTo learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers. If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!
Duties and Responsibilities:
This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicles, mobile homes, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspect all initial dealer locations within an assigned territory. The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers. Knowledge, Skills, and Abilities Skill in using Microsoft Word and Excel. Skill in providing excellent customer service. Ability to work with varying customers in stressful situations. Skill in communicating effectively and efficiently, in a tactful and courteous manner. Skill in collecting and reviewing data. Skill in performing investigative work. Ability to understand, interpret, and apply rules, regulations, policies, and procedures. Skill in preparing accurate and complete written reports. Skill evaluating applications for licensure and permits. Skill preparing correspondence. Ability to follow money handling procedures; handle cash; add total and provide change currently. Skill in recording information and maintaining tracking logs. Knowledge of automotive parts and repairs.
Preferred Qualifications:
One year or more of experience providing excellent customer service in a professional/business setting including working with varying customers in stressful situations. Experience working in an automotive shop, automotive retail store, or similar role with knowledge of automotive parts and repairs. Conducting investigative work and/or performing investigative interviews. Understanding, interpreting, and applying rules, regulations, policies, and procedures. Composing, drafting, and preparing professional correspondence such as letters, memos, emails and reports using Microsoft Word and/or Excel. Evaluating information/applications to determine eligibility for a license or certification. Using Florida Real-Time Vehicle Information System (FRVIS user). Cash handling and/or collecting payments. Recorded information and maintained tracking logs using Microsoft Excel and/or Word. Working in a field related to law enforcement, regulatory program, and/or driver licenses/Tax Collector's office. Providing consultative services (reviewing info and providing expert advice.)Job Related Requirements The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant's criminal and juvenile delinquency records, even those that have been sealed or expunged. Must have a valid DL Out-of-town travel and occasional overtime may be required (including Saturday and Sunday). This position works in both controlled indoor environments, as well as outdoors (exposed to weather and inside enclosed vehicles or equipment) and requires standing for extended periods of time, kneeling, crouching, stooping, crawling, bending, climbing and the ability to lift up to 20 pounds. Incumbents will be required to wear a division uniform. General Information The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT). Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI. In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process. The elements of the selection process may include a skill assessment and/or oral interview. FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE.Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location: ORLANDO, FL, US, 32810
