Remote Call Center QA Analyst - Healthcare Quality
gainwell technologiesWest Sacramento, CA
Remote Call Center QA Analyst - Healthcare Quality
gainwell technologiesWest Sacramento, CAJunior L3
Quality Control AnalystsQuality Control Systems ManagersSoftware Quality Assurance Analysts and Testers
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Miscellaneous Ambulatory Health Care Services
APPLY NOW (opens in a new tab)Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. In this role, you will monitor and evaluate customer interactions to help ensure accuracy, compliance, and a consistent customer experience across our contact center operations. You will analyze quality results, identify performance trends, participate in calibration sessions, and partner with Quality, Operations, and Training teams to help strengthen service
Matching similar jobs
Level
Junior L3
Location
West Sacramento, CA
Occupation
Quality Control Analysts
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday