Customer Support Coordinator
global channel managementDenver, CO
Customer Support Coordinator
global channel managementDenver, COMid L4
Custom Computer Programming ServicesComputer Systems Design ServicesCosmetics, Beauty Supplies, and Perfume Retailers
APPLY NOW (opens in a new tab)Customer Operations Coordinator for a fast-growing beauty and personal care brand that's moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You'll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support.
What you'll do:
- Document current order-to-cash processes and help review the new SAP workflows
- Take part in SAP design workshops and capture requirements, questions and action items
- Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDILog and track defects through to resolution and retesting
- Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
- Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
- Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
- Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids
Required: 2-4 years in customer operations, order management, supply chain or ERP support
Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing Intermediate to advanced ExcelStrong documentation, follow-up and problem-solving skills
Preferred:
- SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation
- Microsoft Dynamics 365 Business Central, which is highly desirable
- Testing experience: test scripts, user acceptance testing, defect trackingEDI and 3PL/warehouse system experienceCPG, beauty or personal care, or retail experience with big-box retailer compliance
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Level
Mid L4
Location
Denver, CO
Occupation
Computer Systems Analysts
Industry
Custom Computer Programming Services
Posted
today