Benefits: Employee discounts
Job Title:
Member Services Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations
POSITION OVERVIEW:
Welcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. KEY RESPONSIBILITIES
Our Member Services Team is the heartbeat of our club. You will be responsible for: Ensuring that all members and guest check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing when appropriate
Monitoring and addressing membership alerts
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Answering phone calls and directing the appropriately
Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
Being proficient in policies ad directives as outlined in the Member Services Playbook
WORK SCHEDULE Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
