Installer/Trainer Part Time

Essential Duties and Responsibilities: Install and troubleshoot CaptionCall phones Courteously train customers on how to use the phone and its features Promote the CaptionCall service Create lead generation activities and generate referrals Attend and participate in trade shows and other corporate events as assigned Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events Complete service calls as assigned Accurately maintain customer records Complete required reports and submit invoices and feedback on customer interactions Retrieve and clean phones of former customers Maintain adequate inventory of equipment and supplies in order to service customers Adapt to new responsibilities as necessary Other duties as assigned Supervisory Responsibility: This position has no supervisory responsibilities.

Travel Requirements: Less than 25%

Education: Minimum: High School Diploma or GED

Experience: Basic computer knowledge and experience Sales experience Experience working in the hearing health field Experience working with senior citizens Knowledge, Skills, and Abilities: Provide excellent customer service Ability to effectively communicate in English through reading, writing, speaking and listening Ability to work evenings and weekends as needed Ability to drive and travel via air as needed Ability to tailor to unique needs of individual customers Must be reliable, organized and punctual Working Conditions and Physical Requirements: Able to sit/ stand for a long period of time in an office environment Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components Regular and predictable attendance required.

Disclaimer: This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.