Holodeck Experience HostStep into the spotlight as a Holodeck Experience Host at the Milken Center for Advancing the American Dream, where immersive technology meets theatrical artistry. As the face of one of the museum's most dynamic installations, you will guide visitors through an awe-inspiring immersive journey, ensure smooth show operation, provide technical support, and create memorable interactions that reflect the magic of a theme park performance. This role combines performance, hospitality, and tech fluency. It is ideal for someone who thrives in front of an audience and is excited to present state-of-the-art advanced experiences.
Responsibilities:- Visitor Engagement
- Welcome and orient visitors with a warm, charismatic presence
- Narrate and perform within the Holodeck experience using scripted or improvised elements
- Maintain a lively atmosphere while ensuring guests feel informed and comfortable
- Anticipate visitor needs and provide proactive assistance throughout the experience
Share information about the Holodeck Experience and respond to visitor inquiries.
Support ticket sales and check inShow Operations and Support
Monitor and operate Holodeck hardware and software systems to ensure consistent show flow
Provide hands-on troubleshooting for minor technical issues and escalate complex problems as needed
Perform routine system checks and coordinate with tech teams for updates and repairs
Collaboration and Training
Work closely with Visitor Experience and Technical teams to continually refine presentations and visitor experience
Participate in theatrical training sessions and tech walk-throughs
Share creative ideas to enhance the experience
Duties as assigned
Requirements:- The ideal candidate has a healthy sense of humor, a passion for engaging with others and thrives in a highly collaborative environment while taking ownership of own duties.
- You will thrive in this role if you are an enthusiastic communicator committed to providing outstanding customer service and passionate about offering best-in-class experiences.
- Ideal candidates have a background in performance, visitor attractions, hospitality, or interactive technology preferred
- Holodeck Hosts adhere to a detailed schedule of showtimes and specific responsibilities throughout the workday, requiring a high level of punctuality.
- Comfort in public speaking, performing, or leading group experiences
- Technical aptitude with AV equipment, immersive media systems, or gaming interfaces
- Ability to troubleshoot calmly under pressure and adapt to evolving situations
- Warm, approachable demeanor with a flair for the dramatic
- Bonus Traits
- Experience at theme parks, immersive theaters, or escape rooms
- Interest in immersive art, virtual reality, and storytelling
- Multilingual abilities to engage diverse audiences
- Resilience in repetition – you enjoy focusing and honing an experience
Working Conditions:
All work will take place on site in our public visitor center. Availability on weekends, occasional evenings, and holidays is required. The working schedule for this role will be Thursday – Monday from 9:15am to 5:45pm. Physical aspects of the role include ability to stand or be on one's feet for extended periods of time and move equipment, such as signage, chairs, or stanchions on a cart. All Holodeck Hosts must adhere to a team dress code. NoteThe statements herein are intended to describe the overall nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. We are interested in qualified candidates who are eligible to work in the United States. Please note, we are not sponsoring visas at this time, being authorized to work in the U.S. is a precondition of employment. Please submit resume and cover letter illustrating how your experience and skills will contribute to the department and any unique qualities you bring to the position. If applying via Indeed, please upload your resume and any supporting documentation as one attachment. Any application that does not include both a resume and cover letter will be rejected. If you are unable to complete this application due to a disability, contact our Human Resources department to ask for an accommodation or an alternative application process.
Our Culture:
The Milken Institute is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability or status as a veteran. Every person at the Milken Institute is treated with respect, supported with resources and training, and exposed to a broad range of experiences. We foster a space for growth with opportunities to share knowledge and passion with both clients and colleagues. We are committed to building a diverse workforce and creating an inclusive environment where everyone can thrive. Our leadership is actively involved in our commitment to diversity and inclusion, and fostering a culture that creates opportunities for everyone.
Benefits:- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Sick & Select Public Holidays)
- Short-Term & Long-Term Disability
- Flexible Spending Account (FSAs)
Applications submitted through this evergreen position will be reviewed and retained for consideration as business needs and position availability arise.
