Field Service Representative – Florida Region (MUST Reside in FL) Field Service Representative (FSR)
Remote: Must reside in Pennsylvania Travel: 80–90%+ (regional + nationwide support)
Industry:
Medical Devices | Eye Care Technology Company: Visionix USAPower the Future of Vision CareAt Visionix USA, we don't just support eye care—we transform it. As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide.
What You'll Do:
As a Field Service Representative, you'll be the frontline expert supporting our advanced ophthalmic and optical systems.
In this role, you will:- Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue Equipment
- Deliver on-site troubleshooting and high-level technical support
- Maintain accurate service documentation, parts inventory, and RMA processes
- Communicate effectively with customers, internal teams, and leadership
- Care for company-issued tools, diagnostic equipment, and service vehicles
- Identify workflow improvements or potential sales opportunities
- Mentor and support new FSRs during onboarding
- Must be Computer literate (Windows, MS Office Suite and other applications required)
- Perform additional duties as assigned
- What You'll Bring
- Associate degree in a technical field, military technical training, or equivalent experience 2+ years in field service or technical support experience (6+ years preferred)
- Biomedical Equipment Experience (5 + years preferred)
- Experience with optics or ophthalmic equipment is a plus — training provided
- Strong mechanical and electrical troubleshooting skills
- Ability to read & understand mechanical & electrical drawings
- Excellent communication and customer service abilities
- Ability to lift up to 80 lbs. and travel extensively (car + air)
- Valid driver's license with clean driving record
- Willingness to travel throughout the U.S. for training and regional support
- Travel & Territory 90% plus travel required
- Home base must be within Florida
Work Location:
On the road, visiting customer sites across the Florida areas and occasionally other U.S. regions. Initial training period includes 2–4 months of shadowing senior technicians throughout the US.
Why Join:
Visionix Be part of a global innovation leader driving the future of vision care technology. Competitive compensation, benefits, and expense reimbursement. Join a collaborative, growth-oriented team where your work truly base salary 401(k) Retirement PlanFull benefits package (medical, dental, vision, life, disability) Paid Time Off (PTO) Equal Opportunity Employer Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.
