Key Responsibilities:
Provide onsite and remote technical support to executives and senior leadership.
Troubleshoot Windows/Mac, laptops, desktops, Microsoft Office, Outlook, Teams, VPN, and other corporate applications.
Set up, configure, and maintain laptops, smartphones, tablets, and other IT equipment.
Support iPhone and Android devices, including data transfers and Microsoft Intune configuration.
Troubleshoot Wi-Fi, home networks, internet connectivity, and remote-access issues.
Respond quickly to urgent executive IT issues and provide a professional, customer-focused experience.
Create and maintain IT tickets and documentation for issues and requests.
Identify recurring issues and work with other IT teams to find long-term solutions.
Participate in an on-call rotation, including possible 24x7 support for certain C-suite executives.
Occasional domestic/international travel may be required.
Requirements:
5+ years of experience in Desktop, End User, or Infrastructure Support.
Strong troubleshooting skills across Windows, Mac, and mobile devices.
Experience with Microsoft Intune, Office 365, Outlook, Teams, VPN, and remote support tools.
Knowledge of Wi-Fi/home networking and internet connectivity.
C-suite/executive support experience strongly preferred.
Excellent communication and customer-service skills.
Ability to stay calm under pressure and explain technical issues in simple terms.
