Front Door Valet The Front Door Valet is responsible for providing a positive first and lasting impression to guests when they arrive and leave the hotel. To perform the Front Door Valet position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
Park guest vehicles in specified areas in a safe and efficient manner Retrieve customer vehicles from specified areas in a safe and efficient manner Provide travel directions and information on property events and promotions Fill out all parking tickets that include make of car, location of car, name of registered guest and mark the ticket for pre-existing damage Initial parking tickets Ensure all cars are parked and brought down completely safe Obey all traffic laws on and off property Promote the courteous treatment of customers when resolving guest service issues Provide timely and knowledgeable service and then some to each and every guest; always find solutions to guests' problems Greet arriving and departing guests; open passenger door(s) and offer assistance, if appropriate Other duties as assigned
Qualifications:
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of Front Door Valet position: Strong customer service and leadership skills Ability to push, pull, lift and carry objects weighing up to 50 pounds Ability to comply with all hotel's policies and procedures Ability to speak clearly, write legibly, perform basic calculations and work well with other associates Ability to work evening shifts including weekends and holidays Willingness and ability to work outside in adverse weather conditions including hot, cold, rainy or other weather conditions A valid stated issued driver license and no driving violations within the last two (2) years
Language Ability: Effectively communicate and interact with people from diverse backgrounds Read and comprehend simple instructions, short correspondence and memos Write simple correspondence Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel
Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved written or oral instructions Deal with problems involving a few concrete variables in standardized situations
Certificates and Licenses: A valid state issued driver's license A clear driving record with no citations issued within the last two (2) years
Work Environment:
The noise level in the work environment is usually moderate The position is located outdoors where the weather conditions are sometimes adverse (rain, heat or cold)
Physical Demands:
Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds Regularly stand, walk, use hands to fingers, handle or feel, reach with hands and arms and talk or hear Occasionally stoop, kneel, crouch or crawl Safely navigate multiple flights of stairs Position Status and Availability: Available to work a full-time, flexible (AM) shift, Monday - Sunday including holidays
Education and Experience:
A valid high school diploma or general education degree (GED) At least one (1) year of customer service experience A valid state issued driver's license Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
