Infrastructure Engineer

Responsibilities: Deliver technical support for employees using Windows, macOS, iOS, and Android devices, ensuring timely resolution of hardware, software, and access issues. Oversee the health and performance of data center systems across physical, virtual, and hosted environments, and work with service partners to implement improvements. Execute infrastructure updates and platform changes across servers, operating systems, virtualization layers, and storage systems using controlled deployment practices. Administer and enhance Microsoft 365 and Azure services with a focus on usability, security, service consistency, and cost awareness. Configure and support identity and access solutions, including Active Directory and Azure Active Directory integrations with cloud applications and SaaS platforms. Participate in disaster recovery planning and carry out recovery procedures to validate readiness and alignment with business expectations. Introduce tools and processes that simplify end-user support, while guiding teams through adoption of new infrastructure services and capabilities. Create and maintain technical standards, system documentation, and operational procedures to support repeatable service delivery. Lead or contribute to small and mid-sized infrastructure initiatives across multiple sites, coordinating tasks, timelines, and technical execution.