Moody's is seeking a senior Assc Dir-Client Service Mgr in New York to lead client service operations and elevate service delivery. You will partner with product and tech teams, manage escalations, and drive continuous improvement using data insights to enhance processes and customer experience.
Ideal candidates bring 5-7+ years in client-facing roles, strong leadership, CRM expertise, and a data-driven approach to decision making, with a Bachelor's in a related field.
