Manager Trainee Rooms Division

Location: United States, Georgia, Atlanta

Your Day-to-Day: Every day is different, but you'll mostly be: Supporting front office and guest relations daily operations to ensure consistent, high-quality guest experiences. Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests. Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy. Willingness to participate in rotational training assignments across all departments within the rooms division, including front office, guest relations, club lounge, housekeeping, and other related operations. Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives. Coordinating with front office, club lounge, housekeeping, food & beverage, and other departments to enhance the guest journey. Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems. Participating in coaching, mentoring, and onboarding of guest relations and front office colleagues under leadership guidance. Supporting preparation of reports related to guest feedback, trends, and service quality. Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines. Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times. Serving as the manager on duty for front office functions as assigned, making operational decisions and supporting team members under the guidance of department leadership. Taking on leadership responsibilities and managing front office operations during assigned shifts, ensuring service standards, guest satisfaction, and operational excellence are consistently maintained. Commitment to successfully completing 12 to 18-month management trainee program designed to prepare future hospitality leaders.

Experience Needed: Previous experience in front office, guest relations, or a similar guest-facing hotel role, preferably within a 4- or 5-star environment. Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities. A guest-focused mindset with basic experience or interest in service recovery and problem solving. Fluent in English; additional languages are an advantage. Professional appearance, attention to detail, and a positive attitude. Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms. Ability to work in a fast-paced, guest-focused environment. Flexibility to work shifts, weekends, and public holidays. A degree or coursework in hospitality or hotel management is preferred but not required.

Who We Are: As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important Information: The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.