Client Services Coordinator IStock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets. Daily management of assigned portfolios including, but not limited to, all new and outstanding relationships. Serve as primary contact for existing clients. Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures. Supports all functions that maintain compliance with regulatory agencies. Answer phones and greet customers. Communicate effectively with customers, internal and external, either verbally or in writing. Assist customers with all transactional needs between accounts, to include, but not limited to, account transfers and wire requests. Partner with all business lines to service customer's banking needs, such as opening accounts and account maintenance. Identify any cross-selling opportunities. Assist in the preparation, maintenance, and servicing of loans, which includes ordering any supporting documentation from outside service providers. Knowledge of the bank's loan policy and departmental procedures. Create customer profiles in lending software and assist in preparation of approval document. Determine appropriate approval authorities required for all loan requests. Ensure all documents are accurate and ready for closing. Close loans in lender's absence. Fund loans according to documentation within the loan package. Submit closed loans for processing in a timely manner. Manage all exception reports by notifying clients, vendors, or lenders of needed documentation. Submit required, collected financial statements to Credit Analysts for processing. Provide administrative support to the department as needed. Assist in organizing departmental events as needed. Other duties as assigned. All job functions are performed daily indoor in an office environment using various computer applications. High School Diploma or GED Equivalent; College Degree preferred. Minimum of 1-year recent experience in related field or professional work experience in financial services industry. Knowledge of basic lending fundamentals and loan documentation. Communicate effectively through writing and speaking as appropriate for the needs of the audience. Capability to communicate and collaborate with all levels of management and employees. Demonstrates active listening skills. Attentive to detail. Ability to maintain customer satisfaction and generate positive client relationships. Efficiently manage time. Proficiencies to include Word, Excel and Outlook. Professional appearance and demeanor. Notary. Primarily sedentary work performed in an office environment. Ability to sit for extended periods of time while working at a computer. Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment. Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person. Visual acuity sufficient to read computer screens, printed documents, and financial data. Occasional standing, walking, bending, or reaching. Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies).401(K) with a company match of up to 6%. ESOP employer match. Medical insurance. Dental insurance. Vision insurance. Cancer/Disease insurance. Accident insurance. Flexible Spending Accounts. Flexible Savings Accounts. Health Savings Accounts. Bank paid Life/AD&D insurance. Voluntary Life/AD&D insurance. Bank paid Short-Term and Long-Term Disability insurance. Employee Stock Purchase Plan. Employee Assistance Program.
