Assistant Front Office Manager
dc global talentMontana, UNITED STATES
$70,000 / year
APPLYAssistant Front Office Manager
dc global talentMontana, UNITED STATESMid L4
$70,000 / year
Lodging ManagersHotel, Motel, and Resort Desk ClerksFirst-Line Supervisors of Personal Service Workers
APPLY NOWAssistant Front Office Manager Luxury Resort | Montana, USACompensation
Base Salary: $70,000 / year
Housing: Eligible for subsidized colleague housing (based on availability)
Relocation: Not offered for this role
Role Overview:
- Manages daily Front Office operations and colleagues across the full guest stay — arrival through departure — supporting service delivery, guest preference tracking, and issue resolution. Oversees Front Office in the Manager's absence and escalates extraordinary cases as needed.
- Key Deliverables
- Team leadership — supervise, schedule, train, and coach the Front Office team; monitor adherence to policy and LQA standards
- Guest satisfaction — resolve complaints/disputes, track guest issues, and act on guest preferences and feedback across departments
- Daily operations — manage day-to-day Front Office quality and standards, update SOPs, and ensure proper room assignment per booking/preferences
- Revenue support — maintain rate/room type knowledge, support upselling initiatives, and enforce credit control procedures
- Cross-functional coordination — provide reports to Finance, liaise with third parties, and maintain strong departmental relationships
- Hands-on coverage — cover night shifts and Front Desk/Guest Relations/Guest Services/Butler duties during high demand
- Emergency & compliance — execute emergency response plans and comply with hotel health, safety, and security policies
Required Qualifications:
- 2+ years as a Front Office/Assistant Front Office Manager in a luxury 5-star hotel
- Proficiency in hospitality revenue management, guest services, and team development
- Previous customer service and reservations experience preferred
- Strong leadership, interpersonal, and communication skills; fluent in written/verbal English
Proficient in Microsoft Office and Opera PMSClient identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, PTO, and travel benefits) shared upon progression.
Matching similar jobs
Level
Mid L4
Salary
$70,000 / year
Location
Montana, UNITED STATES
Occupation
Lodging Managers
Industry
Hotels (except Casino Hotels) and Motels
Posted
9 days ago